Brother MFC-7860DN Guida Utente

BASIC USER’S GUIDEMFC-7360MFC-7470DMFC-7860DN Version ACHN-ENG

Chapter 12Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide1This Basic User's Guide does not con

92d Put the toner cartridge back into the drum unit until it locks into place. If you put the cartridge in correctly, the green lock lever will lift a

Troubleshooting93Bg If you could not pull the jammed paper out of the inside of the machine as shown in the step e, take the paper tray completely out

94Paper is jammed in the Duplex Tray (MFC-7470D / MFC-7860DN) BIf the LCD shows Jam Duplex, follow these steps:a Leave the machine turned on for 10 mi

Troubleshooting95Bd Make sure that no paper remains under the machine. e Put the duplex tray back in the machine.

96If you are having difficulty with your machineBIf you think there is a problem with your machine, check the chart below and follow the troubleshooti

Troubleshooting97BReceiving FaxesDifficulties SuggestionsCannot receive a fax. Make sure your machine has a dial tone by pressing the Hook/Hold key. I

98Cannot receive a fax.(continued)If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sur

Troubleshooting99BCannot send a fax. (For MFC-7860DN) Contact your administrator to check your Secure Function Lock Settings.Handling incoming callsDi

100Printing difficultiesDifficulties SuggestionsNo printout.  Check that the machine is plugged in and the power switch is turned on. Check that the

Troubleshooting101BThe machine is not printing or has stopped printing.Press Job Cancel.As the machine cancels the job and clears it from the memory i

General information31Note• (Windows® users only) Your web browser may display a yellow bar at the top of the page that contains a security warning abo

102What paper can I use? You can use thin paper, plain paper, bond paper, recycled paper, envelopes and labels that are made for laser machines. (For

Troubleshooting103BThe network scanning feature does not work.(Windows®)It is necessary to set the third-party Security/Firewall Software to allow Net

104OtherDifficulties SuggestionsThe machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have

Troubleshooting105BSetting Dial Tone detection BWhen you send a fax automatically, by default your machine will wait for a fixed amount of time before

106Improving the print qualityBIf you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good, the problem i

Troubleshooting107B Grey background Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media on page 1

108 All black Clean the corona wire inside the drum unit by sliding the green tab. Be sure to return the green tab to the home position (a). (See Cle

Troubleshooting109B White Spots on black text and graphics at 94 mm intervals Black Spots at 94 mm intervals Make ten copies of a blank, white sheet

110 Black lines down the pagePrinted pages have toner stains down the page. Clean the corona wire inside the drum unit by sliding the green tab. (See

Troubleshooting111B Curled or wavy Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable pa

Chapter 14Accessing Brother Support (Windows®) 1You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Ins

112 Envelope creases Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. NoteWhen you hav

Troubleshooting113B Poor fixing Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up p

114 Curled Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (for Windows®) or

Troubleshooting115B Curled Lift up the output tray support flap. Examples of poor print quality Recommendation

116Machine InformationBChecking the Serial Number BYou can see the machine’s Serial Number on the LCD.aFor MFC-7360, press Menu, 5, 1.For MFC-7470D, p

Troubleshooting117BHow to reset the machine Ba Press Menu, 0.b Press a or b to display Reset.Press OK.c Press a or b to choose the reset function you

118COn-screen programmingCYour machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.We have created

Menu and features119CMenu tableCThe factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit

1201.General Setup(Continued)3.Volume 1.Ring — OffLowMed*HighAdjusts the ring volume.92.Beeper — OffLowMed*HighAdjusts the volume level of the beeper.

Menu and features121C1.General Setup(Continued)7.Glass ScanSize (MFC-7360 / MFC-7470D)——A4*LetterAdjusts the scan area of the scanner glass to the siz

General information51Accessing Brother Support (Macintosh)1You can find all the contacts you will need, such as Web support (Brother Solutions Center)

1222.Fax(Continued)1.Setup Receive(In Fax mode only)(Continued)5.Auto ReductionOn*OffCuts the size of incoming faxes.See1.6.Memory Receive(MFC-7360)On

Menu and features123C2.Fax(Continued)2.Setup Send(In Fax mode only)1.Contrast Auto*LightDarkChanges the lightness or darkness of faxes you send.See1.2

1242.Fax(Continued)3.Address Book 1.One Touch Dial— Stores up to 8 One Touch Dial numbers, so you can dial by pressing one key (and Start.)402.Speed D

Menu and features125C2.Fax(Continued)6.Dial Restrict. 1.Dial Pad Off*Enter # twiceOnYou can set the machine to restrict dialling when using the dial p

126Level 1 Level 2 Level 3 Options Descriptions Page3.Copy 1.Quality — Auto*TextPhotoGraphYou can choose the Copy resolution for your type of document

Menu and features127CLevel 1 Level 2 Level 3 Options Descriptions Page4.Print Reports(MFC-7360)5.Print Reports(MFC-7470D / MFC-7860DN)1.XMIT Verify 1.

128Level 1 Level 2 Level 3 Level 4 Options Descriptions6.Network(MFC-7860DN)1.TCP/IP 1.Boot Method — Auto*StaticRARPBOOTPDHCPChooses the Boot method t

Menu and features129C6.Network(MFC-7860DN)2.Ethernet ——Auto*100B-FD100B-HD10B-FD10B-HDChooses the Ethernet link mode.3.Status ——Active 100B-FDActive 1

130Level 1 Level 2 Level 3 Options Descriptions Page5.Machine Info.(MFC-7360)6.Machine Info.(MFC-7470D)1.Serial No. — — You can check the serial numbe

Menu and features131C0.Initial Setup(Continued)5.Dial Tone — DetectionNo Detection*You can shorten the dial tone detect pause.1056.Dial Prefix — — Set

Chapter 16Control panel overview1MFC-7470D and MFC-7860DN have the same keys MFC-7360 01/01 18:00 Fax Res:Standard 12364 5712364 5701/01 18

132Entering textCWhen setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters p

Menu and features133CSpecial characters and symbolsPress l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK

134DGeneral DNoteThis chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother-cn.net/ for d

Specifications135DNoise levelSound power1Operating (Copying): (MFC-7470D / MFC-7860DN) LWAd = 6.81 B (A)(MFC-7360) LWAd = 6.74 B (A)Standby: LWAd = 4.

136Document SizeDDocument Size (Single-sided)ADF Width: 147.3 to 215.9 mmADF Length: 147.3 to 355.6 mmScanner Glass Width:Max. 215.9 mmScanner Glass L

Specifications137DPrint mediaD1For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to a

138FaxD1‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials a

Specifications139DCopyDColor/Monochrome MonochromeCopy Width Max. 204 mm Multiple Copies Stacks or Sorts up to 99 pagesReduce/Enlarge 25% to 400% (in

140ScannerD1For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.2Maximum 1200  1200 dpi scanning

Specifications141DPrinterD1The print speed may vary depending on the type of document you print.Automatic 2-sided (Duplex) Print(MFC-7470D / MFC-7860D

General information71 01/01 18:00 Fax Res:Standard 364 578910364 57891001/01 18:00 Fax Res:Standard

142InterfacesD1Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.2Third-part

Specifications143DComputer requirements DMinimum System Requirements and Supported PC Software FunctionsComputer Platform & Operating System Versi

1441Internet Explorer® 6.0 or greater.2For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.3Third-part

Specifications145DConsumable itemsD1Approx. cartridge yield is declared in accordance with ISO/IEC 19752.2Drum yield is approximate, and may vary by t

146Network (LAN)DNoteFor details about the full Network specifications, see the Network User's Guide. 1See Computer requirements on page 143.2BRA

Index147EEAAddress Book ...8ADF (automatic document feeder)using ...

148GGreyscale ... 138, 140HHELPLCD messages ...118Menu Table ...

149ERRedial/Pause key ... 38, 40Replacingdrum unit ...62toner cartridge ...

These machines are approved for use in the country of purchase only. Local Brother companiesor their dealers will only support machines purchased in t

Chapter 181 One Touch keysThese 4 keys give you instant access to 8 previously stored numbers.ShiftLets you access One Touch numbers 5 to 8 when held

General information91Volume settings1Ring volume 1You can choose a range of ring volume levels, from High to Off.While in Fax mode press or to adj

102Loading paper and print media2The machine can feed paper from the standard paper tray or manual feed slot.When you put paper into the paper tray, n

Loading paper112b While pressing the green paper-guide release lever, slide the paper guides to fit the paper size you are loading in the tray. Make s

To create a better environmentPlease cooperateFirstly, thank you very much indeed for using our Brother products!Brother focuses on the earth environm

Chapter 212f Unfold the support flap (1) to prevent paper from sliding off the face-down output tray. Loading paper in the manual feed slot 2You can l

Loading paper132c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, p

Chapter 214Note<For envelopes only> Pull down the two green levers, one on the left-hand side and one on the right-hand side, as shown in the fo

Loading paper152 Note• Put the paper into the manual feed slot with the side to be printed face up.• Make sure that the print media is straight and in

Chapter 216Unscannable and unprintable areas 2The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas

Loading paper172Paper settings2Paper Type 2Set up the machine for the type of paper you are using. This will give you the best print quality.a Press M

Chapter 218Type and size of paper 2The machine loads paper from the installed standard paper tray or manual feed slot.The name for the paper trays in

Loading paper192Handling and using special paper 2The machine is designed to work well with most types of xerographic and bond paper. However, some pa

Chapter 220Envelopes 2Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and print-qu

Loading paper212Labels 2The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is a

iUser’s Guides and where do I find it?Which manual? What’s in it? Where is it?Safety and Legal Read this Guide first. Please read the Safety Instructi

223How to load documents3You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass.Using the automatic

Loading documents233c Stagger the pages of your document face up top edge first, in the ADF until the LCD display message changes and you feel it touc

Chapter 324a Lift the document cover.b Using the document guidelines on the left and top, place the document face down in the upper left corner of the

2544How to send a fax 4The following steps show how to send a fax.a When you want to send a fax, or change fax send or receive settings, press the (FA

Chapter 426Faxing Letter size documents from the scanner glass 4When faxing Letter size documents, you will need to set the scan glass size to Letter;

2755Receive modes 5By default, your machine will automatically receive any faxes that are sent to it. There are four receive modes of this machine as

Chapter 528Using receive modes51If the caller wants to send a fax during a call or the caller sends you a fax call, please press Start button (under e

Receiving a fax295Receive Mode settings5Ring Delay 5The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only an

Chapter 530Fax Detect 5If Fax Detect is On: 5The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the L

3166PC-Fax Receive (For Windows® only)If you turn on the PC-Fax Receive feature your MFC will store received faxes in memory and send them to your PC

iiTable of Contents(BASIC USER’S GUIDE)1 General information 1Using the documentation...

327Voice operations 7Voice calls can be made with the handset by using the dial pad, One touch key or a (Address Book) and enter three-digit number.Ma

Telephone and external devices337Connections 7The external TAD must be connected as shown in the illustration below. 1TAD2Protective Capa Set your ext

Chapter 734Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not to work corr

Telephone and external devices357Operation from external telephones 7If you answer a fax call on an external telephone that is correctly connected to

Chapter 736Using Remote Codes 7Remote Activation Code 7If you answer a fax call on an external telephone, you can tell your machine to receive it by p

3788How to dial 8You can dial in any of the following ways.Manual dialling 8Use the dial pad to enter all the digits of the telephone or fax number. O

Chapter 838Search 8You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial numbe

Dialling and storing numbers398One Touch and Speed Dial Options 8The following chart shows the options for storing One Touch or Speed Dial numbers aft

Chapter 840Storing a pause 8Press Redial/Pause to insert a 3.5-second pause between numbers. You can press Redial/Pause as many times as needed to inc

Dialling and storing numbers418• If you selected the IFAX Registration Type in step b and save the E-mail address, you can only use the E-mail address

iii5 Receiving a fax 27Receive modes...27Using receiv

Chapter 842l Select the PDF type from PDF or SPDF (Secure PDF) that will be used to send to your PC.Press OK and then go to step m.m Press Stop/Exit.

Dialling and storing numbers438Storing Speed Dial numbers 8You can store your frequently used numbers as Speed Dial numbers, so that when you dial you

Chapter 844e Do one of the following: Enter the pinyin using the dial pad (up to 15 characters).Press OK. Press OK to store the number without a pin

Dialling and storing numbers458Changing One Touch and Speed Dial numbers 8If you try to change an existing One Touch or Speed Dial number, the LCD wil

Chapter 846c Press a or b to select one of the following: Fax/Tel IFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG E

Dialling and storing numbers478Tone or Pulse 8If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking)

489How to copy 9The following steps show the basic copy operation. For details about each option, see the Advanced User's Guide.a When you want t

491010Printing a document 10The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See P

5011Scanning a document as PDF file using ControlCenter4 (Windows®) 11(For Macintosh users) See Scanning in the Software User's Guide.Note• The s

How to scan to a computer5111e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg).Click Configuration, an

iv9 Making copies 48How to copy...48Stop copying

Chapter 1152g Click File.The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

How to scan to a computer5311Changing the SCAN key settings11Before scanning 11To use the machine as a scanner, install a scanner driver. If the machi

Chapter 1154e Choose the File tab. You can change the default settings. 1 You can choose the file type from the pull-down list.2 You can enter the fil

How to scan to a computer5511Scanning using the SCAN key 11a Load your document. (See How to load documents on page 22.)b Press (SCAN).c Press a or b

56AReplacing the consumable items AThe machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge on pa

Routine maintenance57AReplacing the toner cartridge AModel Name: For the model name of toner cartridges, see Replacing the consumable items on page 56

58Replacing the toner cartridge Aa Make sure that the machine is turned on.b Open the front cover and leave the machine turned on for 10 minutes to co

Routine maintenance59Ad Push down the green lock lever and take the toner cartridge out of the drum unit. WARNING DO NOT put a toner cartridge into a

60Note• Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.• Discard the used

Routine maintenance61Ag Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the green

vC Menu and features 118On-screen programming...118Menu table...

62Replacing the drum unit AModel name: DR-2250A new drum unit can print approximately 12,000 A4 or Letter size single-sided pages.IMPORTANTFor best pe

Routine maintenance63A c Take out the drum unit and toner cartridge assembly. d Push down the green lock lever and take the toner cartridge out of t

64IMPORTANT• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. • Handle the toner cartr

Routine maintenance65Af Put the toner cartridge firmly into the new drum unit until it locks into place. If you put the cartridge in properly, the gre

66Cleaning the machineAClean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the

Routine maintenance67Ac Wipe the outside of the machine with a dry, lint-free soft cloth to remove dust. d Remove any paper that is in the paper tray.

68c In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with water. NoteIn ad

Routine maintenance69Ab Slowly take out the drum unit and toner cartridge assembly. CAUTION We recommend that you place the drum unit and toner cartri

70Cleaning the drum unit AIf you have print quality problems, the drum may have foreign material, such as glue from a label stuck on the drum surface.

Routine maintenance71ANote• The machine makes a mechanical noise during the Drum Cleaning process because the machine rotates the OPC drum in reverse.

viTable of Contents (ADVANCED USER’S GUIDE)The Advanced User's Guide explains the following features and operations. You can view the Advanced Us

72CAUTION We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth unde

Routine maintenance73A• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. d Put the pr

74g Put the toner cartridge back into the drum unit until it locks into place. If you put the cartridge in properly, the green lock lever will lift au

Routine maintenance75ACleaning the paper pick-up rollers AIf you have paper feed problems, clean the pick-up rollers as follows:a Turn off the machine

76d Wipe the two pick-up rollers (1) inside of the machine to remove dust. e Put the paper tray back in the machine.f Plug the machine’s power cord ba

77BBError and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this h

78Cover is Open The ADF cover is not completely closed.Close the ADF cover of the machine.The ADF is open while loading a document.Close the ADF cover

Troubleshooting79BFuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time.(For MFC-7360) Rece

80No Paper The machine is out of paper or paper is not correctly loaded in the paper tray.Do one of the following: Refill the paper in the paper tray

Troubleshooting81BPrint Unable XX(XX = Error Code)The machine has a mechanical problem.Do one of the following:(For MFC-7360)Transferring your faxes

111Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and c

82Size mismatch The paper in the tray is not a correct size.Load an appropriate size of paper in the tray, and re-set the “Paper Size” (Menu, 1, 2, 2)

Troubleshooting83BTransferring your faxes or Fax Journal report BIf the LCD shows: Init Unable XX Print Unable XX Scan Unable XX(MFC-7360) If it is

84Document JamsBDocument is jammed in the top of the ADF unit Ba Take out any paper from the ADF that is not jammed.b Open the ADF cover.c Pull the ja

Troubleshooting85BRemoving small documents jammed in the ADF Ba Lift the document cover.b Insert a piece of stiff paper, such as cardstock, into the A

86Paper JamsBPaper is jammed in the standard paper tray BIf the LCD shows Jam Tray, follow these steps:a Pull the paper tray completely out of the mac

Troubleshooting87BPaper is jammed at the back of the machine BIf the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these step

88IMPORTANT• We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth unde

Troubleshooting89Be Using both hands, gently pull the jammed paper out of the fuser unit. f Close the fuser cover and the back cover (face-up output t

90CAUTION HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back c

Troubleshooting91BIMPORTANT• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you